FAQ
Frequently asked questions
Firstly, add a door lock through the Aqara Home app and enter the door lock admin's password and face according to the prompts.
Press the "Set" button below the battery compartment on the rear panel of the door lock to verify the admin password and then enter the management mode. Complete the corresponding settings according to the voice prompts of the door lock.
Theoretically, the endurance time of the door lock is 4 months, and the actual time varies with the number of times in and out of the door, please be subject to the actual situation; *The endurance time is calculated by Lumi Lab in the original lithium battery, based on the power consumption model of 15 times/day in-out of the door (including 15 times face recognition). The endurance time is for reference only;
Smart Lock D200i is fully designed for electromagnetic interference protection and has passed the severe electromagnetic compatibility test, so it cannot be opened by Tesla Coil.
*Tesla Coil is an ultra-high voltage discharge device, whose electromagnetic induction may damage precision electronics in a certain radius, but will not affect the normal operation of the Aqara door lock.
Smart Lock D200i supports 9 unlocking methods: Face Password (normal password, one-time password, periodic password) HomeKit / Siri (Bluetooth, Remote, and Apple Home Key) Aqara Home (Bluetooth and Remote) NFC Mechanical Keys *Aqara Home and HomeKit support Bluetooth proximity unlocking. *Aqara Home and HomeKit support remote unlocking, but require the appropriate hub in the home. *It supports Siri control, but requires an Apple Home Hub in the home.
The door lock keyboard will lock for 3 min due to consecutive password/face/NFC authentication false. Within 3 min, it can be unlocked by direct control via a mobile app (Aqara Home/HomeKit) and a mechanical key. After 3 min, the authentication function of the door lock keyboard is restored.
Under what circumstances does the Smart Lock D200i require an emergency key?
①It supports passwords with 6 to 10 digits.
②It supports up to a 20-digit dummy password (dummy password: the total digits are within 20, which contains 6-10 digits of unlocking password).
*The dummy password is used to add any number before or after entering the unlock password to prevent you from being spied on by intruders while entering the password.
Yes, it does. The periodic password can be set for a specified time period (e.g., 10 AM ~ 2 PM) and a specified period (e.g., every Monday) through the Aqara Home app by connecting the door lock by Bluetooth or remotely (remote connection requires hub support), and such passwords can only open the door lock during the specified time period.
The face acquired during 3D face recognition (under authentication) requires a high degree of similarity to the face information stored in the door lock (already stored), therefore, if the user has bangs or five features (e.g. eyebrows) obscured such as with a hat, the recognition will fail. Take off hats, masks and other decorations that block facial features when recognizing. If it is really inconvenient to remove, it is recommended to use fingerprints, passwords and other unlocking methods to unlock the door.
If there are bangs, it is recommended to add new admin users to record the face information with and without bangs respectively for easy identification.
Face recognition will fail when the face recognition module is obscured;
Recognition will not be possible if the face is less than 30 cm from the door lock;
Too tall (more than 2 m), short (less than 1.3 m) and too close to the door lock less than half a meter, face recognition will fail. Then you can slightly back up a little to carry out face recognition again.
By default, the ultrasonic motion sensor will hibernate for 15 s when the door is closed, and opened and the last face recognition fails, and the face recognition function can be actively awakened by touching the keyboard.
(Hibernation time can be set on the App, and the default is 15 s, the minimum can be set to 0 s, that is, to turn off the hibernation function of the motion sensor)
As the face recognition hibernation of Smart Lock D200i can be adjustable (0 s, 5 s, 10 s, 15 s, 30 s), when the hibernation length is set too low, it is easy to produce such a false trigger, the trigger time of face recognition can be adjusted according to the following path:
Aqara Home app - go to "door lock" - top right corner ----- face unlock - set hibernation time to 30 s - done
This product is a sliding lock, so the handle does not distinguish between left and right. To prevent pinching, users need to hold the side away from the door frame when opening the door (left hand for the left door, right hand for the right door, or hold the upper part of the handle), and there are prompts on the top of the handle protection film to prevent pinching.
For many traditional electronic locks of other brands, after unlocking the closed door, it generally takes 5 to 10 s before the latch bolt will re-lock, during which the intruder can open the door again by pressing down on the handle, there is a security risk. The system of Smart Lock D200i automatically locks the door as soon as it is detected as closed, preventing intruders from pushing/pulling the door to unlock it again as well as trailing.
① Download the Aqara Home app on your phone, after you add the door lock successfully, go to the home page of the door lock and press the unlock icon to unlock the door.
② After you successfully add a door lock through the Aqara Home app, you can also add a door lock and unlock it with Bluetooth in the HomeKit app.
Yes.
① Aqara Home app: Unlock the door remotely by clicking the button in the app. It is required for the door lock to stay connected to the Aqara series hub in your home.
② HomeKit app: Remote unlocking by clicking the button in the app or Siri voice control. It is required for the door lock to stay connected to the Apple Home Hub (HomePod/iPad/Apple TV) in your home.
Yes.
① Aqara Home app: does not support voice operation to open the lock.
② HomeKit app: supports Siri operation to open the lock. In proximity, it requires Apple devices to turn on Bluetooth and the Internet; in remote, it requires Apple devices to connect to the Internet, door locks, and Apple Home Hub (HomePod/iPad/Apple TV) at home.
Firstly, iPhone iOS 15 and above or Apple Watch OS 8 and above is required for your device. After adding the Smart Lock D200i to the HomeKit app (Apple's home app), the Apple Home Key virtual access card will be created automatically in Apple Wallet; if you are also using an Apple Watch, the access card will be created in the Watch's Wallet app.
Apple Home Key is a virtual access card based on Apple's NFC technology and supports both standard and express modes.
Standard mode: Open Apple Wallet, select the access card, and bring your iPhone/Watch close to the NFC recognition area of the Smartphone lock to complete the recognition and unlocking.
Quick Mode: The HomeKit app proactively prompts users to indicate whether they need to set their access cards for quick use. Users can activate Quick Mode after verifying their Face ID or password. In this mode, the user does not need to unlock the iPhone/Watch, and can unlock the device directly by placing it near the NFC recognition area of the smart lock.